Revision Requests on Completed Reports
Updated
Every completed report is reviewed by the lender's underwriter. If they find something that needs correcting, they open a revision request on the assignment, and you are notified both in the application and by email.
Timely and accurate responses to revisions play a key role in maintaining a high scorecard rating.
A revision request is not the same thing as QC Review. QC Review runs automatically before your report is submitted; a revision request comes from a person, after the report has been delivered.
How to handle a revision request
- Review the request. Open the assignment and read what the underwriter has asked for — each request describes the issue that needs resolving.
- Correct the report. Make the changes that address the issue in full.
- Upload the revised report to the assignment before the revision due date. See Uploading an Updated Report.
An assignment does not close out while a revision request is still open, so leaving one unanswered holds up the whole file.
If you cannot meet the revision due date
Do not let the date pass. Add a note on the assignment, check Request a response, and give the lender:
- a detailed explanation of why the revision cannot be completed in time, and
- the extension you are asking for, with the date you can deliver.
See Notes: Messaging the Lender.
If you think the revision was added by mistake
If the request does not apply to your report — the point is already addressed, or it belongs to another order — do not simply leave it open. Add a note on the assignment, check Request a response, explain why the revision does not apply and where in the report the reasoning already appears, and ask the lender to waive the revision.
Raise a revision with an incorrect due date the same way, and as soon as you notice it, rather than working to a date that was never right.
Why prompt responses matter
Timely responses to revision requests impact your scorecard rating and demonstrate commitment to quality.