Request Report Error Override

If a report submission fails with an error the lender is able to override, you can ask them to override it. This guide explains how the feature works and what steps to follow.

Where to find the button

When a report submission cannot be processed due to an error the lender can override, a Request Override button appears on the report details page:

1. Open the assignment.
2. Find the Completed Reports section, below Notes.
3. Click View Details on the most recently uploaded report.
4. The Request Override button is on the report details page.

Clicking it opens a dialog with instructions and a step-by-step guide.

Steps to Proceed

1. Verify Your Report
   Ensure you have uploaded the correct report file and that it is accurate and complete.

2. Attempt to Resolve the Error
   Review any feedback and, if possible, make corrections to the report. If you can’t resolve the error, continue to the next step.

3. Add Note
   Explain why the error cannot be resolved on your end and why you need the lender to override it.

4. Request Override
   Click the Request Override button in the dialog. Your lender will be automatically notified - no need to send emails or upload additional files.

   When the override request is received by the lender, the status will automatically change to "Override Requested".

Important Notes

• You do not need to contact the lender directly or send files by email.
• You will receive an email confirmation after your request is processed.
• The system will capture the original submission date as the official upload time.
• If further information is required, your lender will reach out to you.

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Need More Help?

• For report-specific questions, contact the lender via urgent note from the assignment.
• For technical issues with the submission platform, email support@dwellingblocks.com.