Understanding Your Scorecard
Updated
Your scorecard is how a lender measures your reliability as a vendor. Most of the guides here that ask you to act promptly are, in the end, describing something your scorecard reflects.
Who can see it
Your scorecard belongs to the lender. Vendors do not see their own score, and Dwelling Blocks support cannot look it up for you.
Each lender also configures how their own scorecard is calculated — which factors count, and how heavily each one weighs. That configuration is private to the lender for privacy reasons, and Dwelling Blocks does not have access to it. Neither we nor any other lender can tell you how a particular lender scores your work.
What the score is built from
The score is built from your history on the platform:
- Completed reports — your record of work delivered through Dwelling Blocks.
- On-time delivery — whether finished reports arrive by the due date.
- On-time status updates — how promptly you keep the lender informed, and through them the borrower and broker, while the assignment is in progress:
- Setting the appointment by the inspection due date
- Marking the inspection as completed once it has taken place
- Providing a report ETA after the inspection
- Revisions and ROVs — how promptly you handle revision requests, and Reconsideration of Value requests, once a report has been delivered.
Those status updates are what everyone downstream is waiting on, which is why they carry weight of their own rather than only counting toward the final delivery date. Completing an Assignment walks through each one, and the Vendor Dashboard flags assignments that are about to fall behind on any of them.
What does not count
Responding to offers does not affect your scorecard. Answering promptly still helps the lender place the assignment, and an offer you let expire is one you do not get — but the expiry itself is not scored. Message and note response time is not scored either — it is worth answering the lender quickly because the assignment depends on it, not because the score does.
New accounts start strong
A new vendor profile starts with a solid default score, so having no history yet is not held against you. Everything after that depends on the work — each delivery and each status update moves the score in one direction or the other.
A new account will not reset your score
If you have worked with a lender before, opening a new Dwelling Blocks account does not give you a clean slate. The lender keeps the historical performance data and applies it to the new account.
Why it matters
A strong scorecard means more assignments in your area. Lenders lean on it when deciding who to send work to, so the score compounds: reliable delivery earns more offers, and more completed work builds more history.
How to Stay Ahead and Succeed with Your Assignments collects the day-to-day practices that keep it healthy.