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Why Is Report Submission "In Progress" for More Than 15 Minutes?

Updated

At Dwelling Blocks, we strive to process your report submissions as quickly as possible. However, sometimes your submission may remain "In Progress" for more than 15 minutes. Here’s what you need to know:

Possible Reasons for Delay

  • Scheduled Maintenance:
    The Uniform Collateral Data Portal® (UCDP®) — the system that processes your report — performs regular maintenance every week from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays.
  • Third-Party Processing Delays:
    Occasionally, delays may occur due to issues or slowdowns with third-party systems.

What Should I Do?

  • No Need to Worry:
    If your report submission is "In Progress" for more than 15 minutes, this is usually temporary. When this happens, Dwelling Blocks will automatically wait and resubmit your report once the third party is back online.
  • Check the status page:
    status.dbx.sh shows any ongoing or recent incident affecting Dwelling Blocks and the systems it submits to. If something is already reported there, no action is needed from you.

Important Notes

  • Upload Date is Preserved:
    The upload date and time are recorded when you submit your report file. Any delays in processing will not affect your official report upload date.
  • Completion Notification:
    You will receive an email notification as soon as your submission is completed.

When to Contact Support

If your submission remains "In Progress" for more than 12 hours, please contact us:

Additional Resources

  • Handling Warnings and Errors
    If your submission generates a warning or error, please refer to our dedicated article for troubleshooting steps.

Related articles

Report Submission: Handling Errors and WarningsMost submission warnings and errors come back from the GSE or HUD, not from Dwelling Blocks. Here is what each type means and how to clear it.Request Report Error OverrideIf a report submission fails with an error the lender is able to override, you can ask them to override it. This guide explains how the feature works and what steps to follow.Report requirementsReport Requirements are notes added by the underwriter or lender to communicate specific items that must be addressed in the report.
All Reports & Submission articles

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